Can anyone help as this is causing me alot of problems. Many thanks in advance. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Rajesh Govind. Hi Harvey, I would first suggest you to install all the Windows 8. Download and install drivers You may now check if that resolves the issue.
Please answer these questions: 1 Did you try any other troubleshooting steps on the computer, apart from the App troubleshooter? Please try the following methods: Method 1: Troubleshoot problems with an App If you are able to open the Windows Store App, then I would suggest you to try updating the synchronizing the App license and check if that helps.
You may please refer to this article: Troubleshoot problems with an App If you are unable to open the Windows Store, then try clearing the Store Cache and check.
Hope this is helpful. Please get back to us with the results. The system goes to a blue screen because there is some exceptions happened in the kernel either the device driver errors or the service errors , and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots it depends on what the system settings are.
To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call. To obtain the phone numbers for specific technology request please take a look at the web site listed below:. I hope the problem will be resolved soon. Office Office Exchange Server. Not an IT pro?
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